Diagnosing Clogs  

It's good to keep in mind that if your printer hasn't been used for a few days, it may experience a clog. This clogging can happen in any part of the delivery system, starting with the ink reservoir nozzles, ink tubing, damper assembly, and the printhead. 

Tools Required: Phillips screw driver; screwdriver bit; and a 10ml syringe 

The first step on identifying that you have a clog is by doing your Pumps; Clean; sprays and test. The test will tell you how healthy your delivery system is. 

The picture below shows a desirable test with six color blocks. 

In case the test is missing one or more color blocks, it will be required some troubleshooting steps to remedy the problem. 

NOTE: Once the missing color block is identified proceed with the steps below carefully: 

     1.  Shake the clogged color ink reservoir and then empty it. (Leave the reservoir cap loose) 

  3. Unplug the UV Lamp Cable 

4. Remove the Pump box 

        5-Remove the four small screws for the Printhead assembly cover, located on each corner top and underneath. 

 6. Remove the printhead assembly cover. 

 7. Remove the 2 White Ribbon Cables (Take a picture before removing so you can refer when reassembling) 

8. Using a small screw bit remove the 2 screws that holds the damper assembly 

 9. Using a syringe, syringe the damper channel that has the clog, if you only get resistance while syringing that means the ink line could be clogged (please refer to the picture below so you will syringe the correct color on the damper) 

Note: if you only get resistance while syringing that means the ink line could be clogged 

 10-Remove the ink line from the damper and syringe the line(If you only get resistance that means your line is clogged you will need to replace the ink line). 

 11-You also need to check the reservoir nozzle, using a new ink line attach one end to the syringe and the other to the reservoir. (If you only got resistance the nozzle is clogged) 

12. Finally, reassemble the printer.